The product passengers actually use.

Passenger Intelligence you NEVER had.

Passengers asking real questions in natural language, getting real natural language answers - generating real-time AI Cruise intelligence.

Wayfinding
9:41
AI Cruise Director
“How do I get from the pool to Izumi?”
Pool Deck → Izumi
1. From the main pool, walk to the midship elevators
2. Take the elevator down to Deck 5
3. Exit right, walk forward along the Royal Promenade
4. Izumi is on the port side — look for the Japanese signage
“I’m lost. I see a carousel.”
You’re on Deck 6, Boardwalk — near the aft of the ship. Where are you trying to get to?
“OK got it. Is there a coffee shop on the way?”
Yes — Café Promenade is on Deck 5 right at the foot of the stairs you’ll come down. Open until 11pm. Pastries, espresso drinks, included with your fare.
“Perfect, thanks.”
Anytime. Want me to remind you about your dinner reservation at Izumi at 7:30?
Message...
Every wayfinding ask becomes a friction point.
Itinerary
9:41
AI Cruise Director
Comedy Show
Royal Theater, Deck 4
9:00 PM
Dinner — Chops Grille
Deck 8, Central Park
7:30 PM
Karaoke Night
Music Hall, Deck 4
10 PM
“Move dinner to 7:30, cancel karaoke, and remind me about the comedy show 1 hour before.”
Done — all three changes made. Dinner moved to 7:30 PM, karaoke removed, and comedy show reminder set for 1 hour before (8:00 PM).
“Also add a 6 AM run on the track for tomorrow morning.”
Added — 6:00 AM, Deck 16 jogging track. I’ll send a reminder 15 minutes before. Track opens at 5:30 AM.
Message...
Every itinerary edit becomes a behavior signal.
Live Status
9:41
AI Cruise Director
“Is the Windjammer busy right now?”
3 passengers report a short wait at the Windjammer right now (as of 5 minutes ago). The lunch rush usually peaks around 12:30 PM — you’re in good shape if you head there now.
“What about the pool deck?”
Passengers say the Main Pool on Deck 15 is packed right now. The Solarium Pool on Deck 15 Forward is much quieter — only 2 reports, both say it’s not crowded.
“How long is the wait at Solarium right now?”
About 8 minutes per the last 3 reports — well under the lunch average. Two passengers report short lines at the grill. Worth heading there now.
“And the spa?”
Solarium Spa shows light traffic — couples massage and steam room have walk-in availability through 4 PM.
Message...
Every status report becomes operational ground truth.
▸ THE LIVE LOOP

Every passenger teaches the AI. Every passenger benefits.

Passengers report it. All passengers hear it. AI mitigates it. Operators fix it - in real-time.

▸ INPUT

Passengers tap. 3 corroborations earn [reliable].

▸ ANSWER

AI uses the corroborated reports to answer the next passenger.

▸ COMMERCIALIZATION

Each passenger loop becomes a signal you can act on.

Passenger intent turned into real-time Pattern Intelligence.

AI identifies patterns across the fleet, ranks them, and suggests a fix for each.

Active patterns
19
5 acked · 14 awaiting
Avg confidence
0.87
threshold ≥ 0.7
Resolved this week
12
avg 18h to close
Cross-sailing
3
recurring patterns
Wine-list legibility — Restaurant 2 queue area
4 guests · 35 min · 1 venue · Sailing-0427

QR-only menus combined with 8% Deck-5 lighting make the wine list unreadable from the queueing area. Four guests have asked staff for “the actual wine list” since seating opened.

Recommend: Print 6 paper backup lists for the maître d'; raise evening lighting cue to 30% at 18:00.
Active · awaiting review confidence 0.91
Pickleball gap recurring across sailings
40 guests · 6 sailings · cross-sailing

9 guests this sailing and 31 across the trailing 6 sailings have asked whether pickleball is offered. Itinerary lists “court sports” with no specifics; Pinecone returns no exact match each time.

Recommend: Add explicit pickleball Y/N + court hours to itinerary CMS. If yes, surface a daily-program tile; if no, offer a one-time alternative reply.
Active · awaiting review confidence 0.88
Dress-code anxiety before Specialty dinner
23 guests · 90 min · 1 dining moment · Sailing-0427

Tonight's Specialty Italian description in itinerary v3 uses both “elegant casual” and “formal” in the same paragraph. 23 guests have asked Concierge to clarify since 13:00.

Recommend: Push 18:00 cabin-TV banner: “elegant casual = closed-toe, no shorts, no tees.” Rewrite the ambiguous itinerary paragraph in CMS.
Acknowledged · action assigned confidence 0.96
Tender bottleneck reproducing at Port 2 berth
3 of 4 port calls · same berth · Sailing-0428

Tender-3 queue exceeded 40 min on three of the last four calls at this jetty. Berth congestion downstream is the consistent root cause; weather is not.

Recommend: Renegotiate first-wave 09:00 slot with port authority; pre-position Tender 4 as overflow; brief shore-excursion staff to delay departures by 30 min.
Resolved · gap closed confidence 0.74

Fleet intelligence, by ship.

Ships active
5
4 regions · 1 embark
Total moments 24h
2,847
+18% vs prior
Critical across fleet
11
4 ships affected
▸ NET PROMOTER SCORE BY SHIP — LIVE

Net Promoter Score: 75 fleet average. Range 62–84.

NET PROMOTER SCORE
75
Sailing-0430
84 ↑
Sailing-0428
78 ↑
Sailing-0431
75 ↑
Sailing-0429
— new
Sailing-0427
62 ↓
Sailing-0427 trending down. Driven by dining-category friction (38% of moments). Patterns above explain why — and recommend the fix.
Fleet by ship 5 active sailings · last 24h
Ship Region · Day Crit Moments Top Category 8h Trend NPS
Sailing-0429embark · Alaska
Alaska · Day 1
4
892
DINING44%
— new
Sailing-042810-night · Med
Mediterranean · Day 6
2
724
OPERATIONS31%
78 ↑
Sailing-04277-night · Carib
Caribbean · Day 4
3
486
DINING38%
62 ↓
Sailing-043014-night · TA
Transatlantic · Day 9
0
412
BOOKING28%
84 ↑
Sailing-04314-night · Bah
Bahamas · Day 2
2
333
DINING42%
75 ↑

What makes this different from the apps you already have.

Capability Your in-house app Post-cruise survey Cruise Intelligence
Passenger experience features ✓ — ✓
Captures real-time passenger questions — — ✓
Surfaces unmet demand (kosher, late seatings, etc.) — — ✓
Detects friction the moment it happens — — ✓
Categorizes signals by operator-relevant buckets — — ✓
Surfaces auto-detected operational patterns — — ✓
Captures live passenger reports with corroboration — — ✓
Works during the cruise (not after) ✓ — ✓
Asks passengers “rate your experience” — ✓ —
Requires passengers to fill out anything — ✓ —

See it on your ship.

If any of what you've read so far rings true for the cruise line you operate, I'd like to show you what we've built. A 20-minute walkthrough of the live system — your decision after that.

Submission coming soon — for now, email [email protected].

Prefer email? [email protected]